Warranty
OUR WARRANTY
Full price Bear Bott products are covered by our 12 MONTH warranty. We stand behind our workmanship and the high quality materials we use to make our products and your satisfaction is very important to us.
Clearance/discontinued products have a 3 month warranty period from the date of purchase.
This warranty is non-transferable and is void for our nappies purchased preloved. The proof of original purchase is required.
See below for terms and conditions.
To file a claim, please send an email to info@bearbott.co.uk with your order number and the pictures of the defects.
Please note that the warranty replacement product may not be in the same print or colour as the original purchase, though we will try our best to accomodate this it will depend on what is currently in stock.
Clearance products (found in the clearance section and heavily discounted V1 nappies) are covered by a 6 month warranty.
Claims covered by our warranty.
- Snaps
- Stitching
- PUL
- Zippers
Claims NOT Covered by warranty (Not limited to)
- Normal wear and tear such as:
- Pilling
- Staining
- Fading
- Balding and holes in natural fibers
- Relaxed elastics
- Leaks
- Leaks are usually an issue caused by not having the proper fit or enough absorbency and not covered by the warranty. However, we are always happy to help troubleshoot! Please email us anytime.
- Excessive wear and tear
- Print placement
- Washing above 60 degrees
- Soaking
- Using Bleach or Fabric softeners
- Accidental damage ie. washing above 60 degrees, excess tumble drying at a high temperature, soaking, bleaching.
- Snags
- Any type of modification ie. cutting off labels, adding of poppers.